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faq

Can I use more than one discount code at a time?

No, we only accept one discount code per transaction.

Where do I enter the discount code?

During checkout you will see a field where you can enter your code.

Will I get a tracking code number after my order?

Yes, all orders include tracking which will be automatically sent to the email provided at checkout.

How can I pay?

We are currently accepting Credit Cards and Paypal. Note that you do not need a Paypal account to pay.

Can I cancel or change my order?

No, unfortunately you will not be able to cancel or change your order. However, it can be returned. Please see our return policy.

I received a damaged item, what do I do?

Please open, examine and try on the items you have purchased immediately after receiving your order. You must report a damaged item within 2 days of when your tracking says you received your order. Picture proof must be provided.

In the rare case that you do receive a damaged item we will send you a brand new one free of any charges. You will be emailed a new tracking number.

A majority of our items are handmade, although our items go through multiple quality checks, sometimes there can still be minor human errors. Once picture proof is provided we will examine the item and determine whether or not it is minor human error. We hold the right to refuse a reshipment of an item, so if we do determine the damage is just minor human error we will not process the reshipment of the item.

We stand by our items with pride, therefore we will provide a reshipment of a damaged item up to 2 times if needed. We can only reship the same item as the damaged item that you originally purchased. If the damaged item that you originally purchase is not in stock you may choose a new item of equal or lesser value.

How much is shipping?

We offer free shipping.

How long does shipping take?

Shipping take between 14-23 days. Please allow a few extra days on top of that considering factors such as delayed logistics and customs clearings.

Can I track my order?

Yes, when you have placed an order you will receive an email with tracking information.

I haven't received my order

Contact us if you have not received your order within 4 weeks and we will investigate what has happened.

Do you accept returns?

Yes, we accept returns within 30 days starting from the time your tracking number says you received your order.

The customer will be responsible for shipping to us, we recommend that you use tracking and insured shipping.

Please use a padded envelope/bubble mailer when shipping jewelry. We will not be held responsible if we receive it damaged or lost. All items must be returned in the same condition you have received it. Once we receive the package sent to us, we will review the returned items and if approved we will process your refund. We hold the right to refuse any return, therefore please double check to make sure there are no stains or other damage. If in the event that we do not approve the returned items, you will be notified by email and agree on a solution.

We do not refund original shipping charges. Please allow up to 7 days for your refund so show in your account.
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